Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and Shoebox (“Shoebox,” “we,” “us”) governing your use of the Shoebox mobile and web application and the website at shoe-box.ca (collectively, the “Service”). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 years old, or the age of majority in your province or territory, to use Shoebox. By using the Service you confirm that you can lawfully enter into this agreement.

• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You agree to provide accurate registration information and to keep it up to date.
• Notify us immediately at support@shoe-box.ca if you suspect unauthorized access to your account.

You retain ownership of the photos, PDFs, and ticket data you upload (“Your Content”). By uploading Your Content, you grant us a limited, non-exclusive, royalty-free licence to host, store, process, transmit, and display Your Content solely so that we can operate the Service for you — including running automated extraction of fields from your grain ticket images, displaying them back to you, and producing your year-end exports.

You represent that you have all necessary rights to upload Your Content, and that doing so does not violate any law or third-party right.

You agree not to:

• Use the Service to upload content that is illegal, infringing, defamatory, or otherwise harmful;
• Attempt to access another user's account or data, or attempt to probe, scan, or test the vulnerability of the Service;
• Interfere with the Service or any servers or networks connected to it (including by submitting malicious files, automated scraping, or denial-of-service attacks);
• Reverse engineer or copy any part of the Service except as permitted by applicable law;
• Use the Service to send spam or unsolicited messages.

We work hard to keep the Service available, but we do not guarantee that it will be uninterrupted or error-free. We may change, suspend, or discontinue features at any time. We may also update these Terms from time to time; if changes are material we will notify you by email or in the app before they take effect.

Phase 1 of Shoebox is free to use during the early-access period. If we introduce paid plans, we will give you advance notice and you will not be charged without your explicit consent.

The Service uses third-party providers (Supabase, Anthropic, Vercel, Resend, ImprovMX, Google, Expo) to operate. We are not responsible for the acts or omissions of those providers, but we do choose them carefully. See our Privacy Policy for details on which providers handle your information.

You may delete your account at any time by emailing support@shoe-box.ca. We may suspend or terminate your account if you violate these Terms, if required by law, or if continuing to provide the Service to you would expose us or other users to harm. On termination, the licences and rights granted to you under these Terms will end. We will delete or de-identify Your Content in line with our Privacy Policy.

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. Shoebox uses automated extraction (AI) to read grain tickets; it can make mistakes, and you are responsible for reviewing extracted fields before relying on them for accounting, tax, or other business decisions. Always keep your original tickets.

To the maximum extent permitted by law, Shoebox and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of (or inability to access or use) the Service. Our aggregate liability for any claim arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) CAD $50.

These Terms are governed by the laws of the Province of Manitoba and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. You agree to the exclusive jurisdiction of the courts located in Manitoba for any dispute arising out of these Terms.

Questions about these Terms? Email support@shoe-box.ca or use our contact form.